Everton Hostel is committed to protecting your personal data, and in line with the new General Data Protection Regulation (GDPR), which came into effect on 25.05.18, we’ve updated our privacy policy.

As a hostel, we collect personal information when making reservations and at reception. The type of information we take is:

  • Guest name
  • Telephone number
  • Date of birth – asked for at check-in.
  • Gender
  • Nationality
  • ID (passport, driving licence) -required only at check-in.
  • Email
  • Date of arrival and departure
  • Credit card details, including the CVV number (3-digit number on the back of the card) when booking is made over the phone or via our online check in form-secure platform, Mews.

Everton Hostels respects your personal information, and will not share it with any business or third party.

For any further information, including payments, cancellations and refunds, please see our Terms and Conditions.

If you wish to cancel or amend your reservation and to receive a full refund you will need to notify us by email at [email protected] 7 Days in advance of your arrival date, by 2.30pm. If you notify us any later than 7 days before your arrival date, or in case of a no-show, you will not be entitled to a refund. This applies to solo bookings, all group bookings must notify us within 30 days of check-in date and time.

External & Third Party Booking Platforms

If you have booked via a third party website, please refer to our cancellation policy terms on that website. You must also inform the site if you wish to amend or cancel your booking & also inform us via email. The terms listed on Third Party bookings platforms may vary from each other, so please ensure you review the correct policy terms.
Grace period bookings made via third party websites, if you book & cancel on the same day then you will receive a refund minus a £5 processing fee. If you book on the same day as arrival & cancel there is no refund.
If you book a non-refundable rate via a third party booking platform, the booking is non-refundable.